In our daily professional and personal lives, we are constantly giving and receiving feedback. Feedback is essential to our overall personal and professional development. However, the perception of feedback tends to make the receiver very defensive and the sender seem abrasive. This course will provide strategies to give and accept feedback graciously, and provide non-offensive feedback and constructive criticism that encourages the person to work on their opportunities with enthusiasm and empowerment.
Learning Objectives
· Identify the three types of feedback and when to use each.
· Identify the barriers and blind spots in receiving feedback
· Determine how emotions turn feedback into a battle
Major Topics
What are the three types of feedback and when to use each?
Type 1: Evaluation
Type 2: Appreciation
Type 3: Coaching
Commonality in all three
Identify the barriers and blind spots in receiving feedback
Recognize how emotions turn feedback into a battle
Solicited & unsolicited feedback
Key takeaways
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